Firm Operations


Creating a Client-Centered Law Firm

4:00PM - 4:45PM (ET)

The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today's law firms. Clio Co-founder Jack Newton will share insights from his book The Client-Centered Law Firm and will speak about how attorneys can provide a client-centered experience and still run an efficient, profitable law firm. Jack will cover the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution and offer practical strategies for implementation.


Jack Newton

CEO and Founder of Clio